Knowledgebase
“Simple yet powerful set of features”
– Krish G
“Simple and Complete tool for supporting my customer!”
– Pattara P.
“Amazing Helpdesk App”
– Natapol Supmanu
Leverage Self Help
Speed, easy-to-use and multi-management. The knowledgebase you have been waiting for.
Reduce Support Requests by up to 72% using Communication’s Knowledgebase.
1000+ Companies Trusts Communication for their Business.
A great product knowledge base will reduce your support request by at least 51%
Communication helps your team create, collaborate, and publish a self-service knowledge base for your software with ease.
Simple, clean design
A readable, clean, and easy to understand design is key to helping users help themselves. The focus remains on your content at all times so that the reader can absorb the information easily and effectively.
Custom Branding
Your brand is your company’s identity. Customize the logo, colors and formatting to fit your brand perfectly.
Looks great on Any Device
Your knowledge base will be responsive, which means it will look and feel great on Desktops, Tablets, and Mobiles.
What are the Benefits of
having a Knowledge Base?
Keep Customers Happy and Lower Your Churn Rate
A knowledge base gives your customers the chance of solving their problems without your help. You get to answer any questions before they even have to ask!
This is no longer a nice additional idea–it’s just what your customers expect.
Deliver a more Consistent Customer Service Experience
A knowledge base gives your customers access to the information they need 24/7
If you have an international audience over different time zones, you can provide all your customers with consistent help at any time of day or night.
Even better, every client in your database receives the same high-quality service fast, and without having to explain their problem to your team at any stage.
Reduce Phone Calls and Support Tickets
According to a Salesforce survey on Customer Service:
✅ 89 percent of millennial use a search engine to find answers before making a call to get customer service
✅ 67 percent of them have increased their expectations in the past year regarding customer support
✅ 78 percent of millennial customers have moved their business somewhere else after one single poor customer service experience
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