Focus on Growing Your Business
Communication helps your team create, collaborate, and publish a self-service knowledge base for your software with ease.
A knowledge base gives your customers the chance of solving their problems without your help. You get to answer any questions before they even have to ask!
This is no longer a nice additional idea–it’s just what your customers expect.
A knowledge base gives your customers access to the information they need 24/7
If you have an international audience over different time zones, you can provide all your customers with consistent help at any time of day or night.
Even better, every client in your database receives the same high-quality service fast, and without having to explain their problem to your team at any stage.
According to a Salesforce survey on Customer Service:
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Communication – Solve the most crucial pain point in your business: Communication at all levels.
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